Privacy Policy
1. Introduction
NeuroLilly LLC, doing business as NeuroLilly Therapy & Wellness Center ("NeuroLilly," "we," "us," or "our"), respects your privacy. This Website Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website (neurolilly.com), contact us, or interact with our services, including SMS/text messaging.
This policy applies to our website and related digital communications. It is separate from our HIPAA Notice of Privacy Practices, which governs protected health information related to clinical services.
2. Information We Collect
Information You Provide
We may collect information you voluntarily provide, including:
• Name, email address, phone number, and mailing address
• Appointment requests or contact form submissions
• SMS/text messaging consent and preferences
• Any other information you choose to submit
Information Collected Automatically
When you visit our website, we may automatically collect limited technical information such as IP address, browser type, device information, pages visited, and referring website. We may use cookies or similar technologies for basic website functionality and analytics.
3. How We Use Information
We use the information we collect to:
• Respond to inquiries and schedule appointments
• Send appointment reminders, confirmations, and service-related notifications via SMS or email (with your consent)
• Improve our website and services
• Comply with legal and regulatory obligations
• Protect the security and integrity of our systems
4. SMS / Text Messaging
If you consent to receive text messages from NeuroLilly, we may send you appointment reminders, scheduling confirmations, and important administrative or clinical notifications related to your care.
Message frequency varies. Message and data rates may apply. You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us at +1 (352) 660-1907.
We will not sell, rent, or share your mobile phone number with third parties or affiliates for their marketing or promotional purposes. Mobile information will not be shared with third parties or affiliates for marketing or promotional purposes.
5. How We Share Information
We do not sell your personal information. We may share information only in the following limited circumstances:
• With service providers who assist us in operating our website, communications, or practice (under appropriate confidentiality obligations)
• When required by law, court order, or legal process
• To protect the rights, safety, or property of NeuroLilly, our clients, or others
• In connection with a business transfer (such as a merger or sale of assets), subject to applicable privacy protections
6. Data Security
We implement reasonable administrative, technical, and physical safeguards designed to protect the information we collect. However, no method of transmission over the internet or electronic storage is completely secure.
7. Your Choices and Rights
You may:
• Opt out of SMS messages by replying STOP
• Request access to or correction of certain personal information we hold about you
• Request that we delete certain personal information, subject to legal and clinical record-keeping requirements
For clinical records and protected health information, please refer to our HIPAA Notice of Privacy Practices.
8. Children's Privacy
Our website is not directed to children under 13. We do not knowingly collect personal information from children under 13 through the website. Clinical services for minors are handled under separate parental consent and HIPAA procedures.
9. Changes to This Policy
We may update this Privacy Policy from time to time. The effective date at the top of this page will be revised when changes are made. Continued use of our website after changes constitutes acceptance of the updated policy.
10. Contact Us
If you have questions about this Privacy Policy or our privacy practices, please contact us:
NeuroLilly LLC d/b/a NeuroLilly Therapy & Wellness Center
1982 State Road 44, PMB 320, New Smyrna Beach, FL 32168
Phone: +1 (352) 660-1907
Website: neurolilly.com