Frequently Asked Questions

  • Your first session is a gentle, collaborative time for us to get to know you (or your family). We’ll review your intake forms, discuss what brings you to NeuroLilly, explore your goals, and answer any questions you have. Our priority is creating a safe, supportive space where you feel heard and respected.

  • The length of therapy is highly individual and depends on your unique needs and goals. Some clients benefit from short-term support focused on a specific issue, while others engage in longer-term work for deeper healing and personal growth. We offer flexible scheduling — weekly, bi-weekly, or monthly — and regularly review progress together.

  • Play Therapy is a highly effective, evidence-based approach that allows children (typically ages 3–12) to express their emotions, process experiences, and develop coping skills through the natural language of play. It supports emotional regulation, communication, problem-solving, and healing in a gentle, developmentally appropriate way.

  • We accept cash, check, and all major credit cards. Payment is due at the time of service for self-pay clients. For detailed information about our fees, accepted insurance plans, and sliding-scale options, please visit our Insurance & Payments page.

    • LCSW (Licensed Clinical Social Worker), LMHC (Licensed Mental Health Counselor), and LMFT (Licensed Marriage and Family Therapist) are fully licensed professionals who can practice independently. They hold master’s degrees and have completed extensive supervised clinical hours.

    • Registered Interns are qualified clinicians working toward full licensure under the direct supervision of an experienced, board-approved supervisor. They often bring rich experience and provide excellent care while completing final requirements.

  • Counseling often focuses on a specific concern or goal for a shorter period. Therapy tends to be more in-depth and longer-term, exploring patterns, beliefs, relationships, and root causes to support lasting transformation and personal growth.

  • Most individual, couples, and family sessions are approximately 50-60 minutes. Group sessions and specialized appointments may vary.

  • Yes. In compliance with the No Surprises Act, we provide a Good Faith Estimate of expected charges upon request or at the time of scheduling for those paying out-of-pocket or not using insurance.

  • We understand that life can be unpredictable, and we strive to offer flexibility while maintaining respect for everyone’s time and needs.

    Our Policy

    We kindly request at least 24 hours’ advance notice for cancellations or rescheduling. Because we reserve that appointment time exclusively for you, the following applies:

    • First No-Show or Late Cancellation: Waived (no charge) – We recognize that adjusting to a new schedule can take time.

    • Second No-Show or Late Cancellation: 50% of the session fee

    • Third and subsequent No-Shows or Late Cancellations (within 24 hours): Full session fee

    Repeated missed appointments or late cancellations not only disrupt your own progress but may also prevent another individual or family in need from accessing care in that time slot. We are committed to supporting consistent engagement so that everyone can benefit from the healing opportunities available.

    A credit card is required to be kept on file for your convenience and to support this policy. We utilize secure, HIPAA-compliant software (TherapyNotes) to protect your information.

    We are always happy to work with you if unexpected circumstances arise — please communicate with us openly so we can support you as best as possible.

  • Yes. We offer secure, HIPAA-compliant telehealth sessions for clients who prefer or need virtual care. In-person sessions are also available at our office.

  • Absolutely. We provide specialized support for children, adolescents, adults, couples, and families, including play therapy, family counseling, educational advocacy, and parenting support.

  • If you or someone you love is in crisis, please call 988 (Suicide & Crisis Lifeline) immediately, go to your nearest emergency room, or contact local crisis services. We are not a crisis service and do not provide 24/7 coverage.

  • Simply reach out through our contact form or call our office. We’ll guide you through the intake process and help match you with the right clinician.

  • We’re happy to help! Please contact us through our website or give us a call. Your peace of mind is important to us.